Kemer Bet Privacy Policy

Kemer Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, betting, device and communication data to operate our services, protect players and meet applicable obligations. For privacy questions or requests, use Contact Us.

This policy covers our website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments and support communications. It applies to users in Addis Ababa and other Ethiopian regions, including visitors who browse without registering and people who contact support before opening an account. “Personal data” means information that identifies you or can be linked to you. “Processing” means collecting, using, storing, sharing or deleting that information.

Who We Are

Kemer Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, operator terms, relevant licence conditions and regional restrictions. For operator identification, consult About Us. Review License & Regulation and verify current regulatory status against the competent authority’s latest information. This policy is not evidence of government approval or licensing.

Information We Collect

We seek to collect only information needed for lawful operational, security and regulatory purposes. Depending on your use of the service, this may include:

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results and customer due diligence information. KYC means “Know Your Customer”: checks used to confirm who holds an account and whether they are eligible to use it.
• Transaction data: deposits, withdrawals, payment method details, payment references, balance history and bonus activity.
• Betting and gaming data: stakes, odds, results, winnings, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information; recordings where used and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, account restrictions and activity indicators relevant to potential gambling harm.

A visitor may generate technical data without creating an account. Payment or verification providers may supply transaction status or check results. Do not send unrelated sensitive information, passwords or one-time security codes to support.

How We Use Personal Data

We process Kemer Bet player information to create and manage accounts, confirm identity and age eligibility, secure login, process deposits and withdrawals, record and settle bets, and administer winnings, bonuses and promotions.

Account and transaction records may help verify that a withdrawal request comes from the account holder. Betting and payment activity may be reviewed to detect fraud, multiple accounts, payment abuse, bonus abuse or suspicious patterns. A review does not automatically establish wrongdoing; additional verification may be needed.

We also use relevant information to improve website and app performance, investigate game issues, answer complaints, send important service notifications and support responsible gaming controls. Where applicable, records support legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Opting out of marketing does not stop necessary account or security messages.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant purpose. You may withdraw consent through the available controls or support; withdrawal does not undo processing lawfully carried out beforehand.

The lawful reason depends on the information and purpose involved. You can ask us to explain the reason applicable to a particular use of your data.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic and improve page performance. Marketing measurement may be used where permitted and subject to applicable consent requirements.

See our Cookie Policy for further information. Browser settings and available privacy controls can help manage cookies. Blocking essential cookies may affect login, account navigation or payment functions.

Data Sharing

We do not sell personal data as a product. Where necessary, we may share relevant information with payment processors, identity verification providers, hosting or cloud infrastructure providers, analytics and security services, customer support tools and professional advisers. These third-party service providers are organisations that help operate particular parts of the service.

Access should be limited to the purpose of the service and subject to appropriate confidentiality, security and contractual requirements. Information may also be disclosed to regulators, law enforcement or courts where legally required. A payment provider may have its own privacy notice for processing it carries out independently.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and use suitable safeguards for the data and processing involved. You may contact us for information about relevant transfers and safeguards.

Data Storage and Retention

We retain information only as long as necessary for account operation, financial records, dispute resolution, fraud prevention, responsible gaming and applicable legal or regulatory requirements. Retention depends on the record type, purpose and any obligation to preserve it.

Closing an account does not necessarily delete every record immediately. For example, transaction records or self-exclusion information may need to remain available after closure. When information is no longer required, it should be securely deleted or anonymised so it no longer identifies you.

Security Measures

We use reasonable technical and organisational measures to protect personal data. These include access controls, secure login systems, encryption where appropriate, monitoring, backups, fraud detection, staff confidentiality requirements and internal handling procedures. No internet service or storage system can guarantee complete security.

For Kemer Bet account security, use a unique password, protect your phone and sign out on shared devices. Reach Kemer Bet login through the verified website, not unsolicited messages. Before installing an app or APK, verify its source through an official communication channel and review permissions. Mobile browsers and apps may collect different device information; compare disclosed permissions rather than assuming either offers greater privacy.

Your Privacy Rights

Depending on applicable data protection law, you may request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where records must be kept for legal, financial, security or regulatory reasons. We may need proportionate identity checks before releasing account information.

1. Step 1: Use Contact Us and describe your privacy question or requested action.
2. Step 2: Provide only the account-holder information needed to locate your records. Submit verification documents only through the instructed secure channel.
3. Step 3: Keep the request reference and follow the stated complaint-handling procedure if the response does not resolve your concern.

We will explain applicable limitations and respond within the period required by applicable law.

Age Restrictions and Children’s Data

Kemer Bet services are intended only for eligible adults. We do not knowingly collect personal data from underage users. If a parent, guardian or user believes an underage person has submitted information, contact support so the account and data can be reviewed and appropriate action taken. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

We may process activity records, deposit limits, self-exclusion requests and risk indicators to support responsible betting measures and enforce account restrictions. Relevant records may be retained to help prevent excluded users from reopening accounts, where permitted or required. See Responsible Gaming.

Terms, Bonuses and Payments

This privacy policy in Ethiopia works alongside our Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering, check eligibility and KYC requirements. Before depositing or requesting a withdrawal, review payment authorization, transaction limits, disclosed fees and processing times. Compare available methods using those stated conditions, not assumptions about speed. Keep a record of transactions, and provide verification information only through an authorized service channel.

Updates to This Policy

We may update this Kemer Bet Privacy Policy when services, applicable laws, security practices or processing activities change. The current version will be available on this page. Material changes will be communicated through appropriate service channels where required. Contact us if you need help understanding how a change affects your personal data.